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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

 

If yes, please check their notifications as the one-time code may be there.

 

Let me know how that goes.

mairiclaire76's avatar
mairiclaire76
Explorer | Level 3
2 years ago

Its no good. I have had this problem. I have no devices signed in and no access to email so I have lost all of my photos and videos on drop box as they cant lift the security code to access them.

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