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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

 

If yes, please check their notifications as the one-time code may be there.

 

Let me know how that goes.

Paddy123's avatar
Paddy123
Explorer | Level 4
2 years ago
Nancy. It would have been over 5 years since I logged into Dropbox. I'm fairly sure any device I previously used to log in is well gone.

Is there another way to gain access to my Dropbox bypassing the old email?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Paddy123, without access to the old email address, it wouldn't be possible to access the account.

     

    Regardless, you can try contacting our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. 

     

    Make sure to pick an email to which you can receive and send emails from. 

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