Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Irfan shafiq's avatar
Irfan shafiq
New member | Level 2
2 years ago
My email is blocked and dropbox is not opening without 6 digits please open my account without 6 digits my family documents are safe in it
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Irfan shafiq, can you please clarify what you mean when saying that your email address is blocked? Do you mean that it’s been disabled perhaps? 

     

    From what I can see in our system, you’ve logged a ticket with our support team and mentioned that the issue seems to be resolved now.

     

    Let me know if you're still having trouble with this.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!