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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

luifefm's avatar
luifefm
New member | Level 2
2 years ago

I can’t log into my Dropbox account because I can’t remember the password and the email associated with that account no longer exists, so I can’t get the code that would allow me to change the password.  Any suggestions?  Thanks.

  • tightpurchaser's avatar
    tightpurchaser
    Explorer | Level 3
    2 years ago

    I just read something about Notifications, which Windows 10 has in the lower right corner of the screen.  Is it correct that Dropbox sends the security code there when trying to login with a deleted email address?

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