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Forum Discussion
Keyonkk
3 years agoHelpful | Level 5
I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
- 1 year ago
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
Jessicalee11
2 years agoExplorer | Level 4
Does anybody know how long it is until somebody emails you usually? I know Iām coming across incredibly inpatient, Iāve just been sitting here for hours trying to figure out what I can do to no avail. Itās after 3:00am and I havenāt been able to sleep as Iāve read every post here and the consensus seems to be that I will not get my photos and videos back. I have mobile numbers listed on my account, know my old password up until 4 hours ago (at this point Iām wondering how my new Dropbox password did not work. I feel like there was only one box and didnāt ask to confirm it, which is why I think it was a typo. Is there a certain number of password login attempts before it shuts you out? I will sit here and put in every typo combination I can possibly think of I if it wonāt lock me out. I probably sound ridiculous (and extremely irresponsible for not having another backup), but these files are absolutely everything to me and I thought I was storing them in the safest place. My email was set up through outlook and because Iāve tried to log in to many times it has blocked me out (Iām trying to get access back but itās just an automated form that keeps saying I donāt have enough information, despite providing all the information I can). Thereās nobody I can speak to there either. Thereās nobody I can speak to here and Iām just feeling so overwhelmed. Is there any chance of accessing it with my mobile number verification and emergency codes? Is it worth purchasing a business plan to have the option to talk to somebody on the phone? Would that actually make a difference, or would it still just be - no email, no access?
Is there anybody that deals with the technical side of things, I can prove in so many other ways that this is my account with my files. I think Iām in shock. Iāve been telling everyone how great itās been using Dropbox, and have genuinely been so impressed with how it works - but this is heart breaking.
Is there anybody that deals with the technical side of things, I can prove in so many other ways that this is my account with my files. I think Iām in shock. Iāve been telling everyone how great itās been using Dropbox, and have genuinely been so impressed with how it works - but this is heart breaking.
Hannah
Dropbox Community Moderator
2 years agoHey Jessicalee11, I understand how you must be feeling, but we'll try our best to assist you.
I just emailed you, so we'll continue there.
- Jessicalee112 years agoExplorer | Level 4Thank you Hannah, I have just replied!
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