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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
I posted a few hours ago, and then replied a few times since. I really need to talk to somebody about what my options are as Iām terrified Iāve lost everything. I have anxiety anyway and so the idea that Iāve lost all the photos and videos of my kids is unbearable to me. Can somebody please help me with this, Iām really struggling.
Hi,
I can totally relate....I contacted support@dropbox.com. I no longer had access to my old email. They had me verify some info...I sent a picture I had that was in the dropbox account I lost access to. They were able to have me set up a new email and attach it to that. If that had failed, I was prepared to contact a lawyer or something. Hopefully that first route works for you!
- Iām still in a state of panic, as they are saying they canāt help me if I canāt access my email account, which despite trying I canāt. I canāt just lose all these photos and videos, so Iām trying to work out what my next step is. Everyone has been really lovely, but is does anyone know what the next step is if you disagree with the outcome?
- No any way to sign in only email can access sooooo please pay attention to login gmail account first
- So thereās nobody else I can communicate with about my issue? For such a big company, I donāt believe this can be accurate.
