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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Dsosa07's avatar
Dsosa07
New member | Level 2
2 years ago
How can I access my Dropbox without getting the 6 digit code I need to access the old account I had in college but I no longer have access to the email. The answers in the help center don’t help at all. Please help!!!
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Dsosa07 wrote:
How can I access my Dropbox without getting the 6 digit code ...

In most cases, you can't. If you're being sent a one-time security code or if you've forgotten your password, you need to have access to the email address on the account in order to gain access to the account. You best option would be to contact your email provider to see if they reactivate your email address.

 

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