Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

 

I am Himanshu, a user of your Dropbox service 

I have my ID- [removed per the Community's Guidelines]  and password. While login in it sends

a 6 digit code but this email id no longer exists and i cant enter that code because i am not receiving it.

Kindly help me recover my data and help me with this issue.

Regards 

 

Himanshu Patil

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Himanshu Patil - sorry to hear you're having issues with this.

 

Are you perhaps able to re-create the email address to regain access to your Dropbox account?

 

Let us know and we'll take it from there. 

  • Himanshu Patil's avatar
    Himanshu Patil
    Explorer | Level 3
    2 years ago

    Hello Walter

     

    I tried recreating same email address, but was not possible.

    Is there any other way?.

    I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.

    Kindly help.

     

    Himanshu

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?

       

      If not, please follow these steps to log a ticket with our support team instead: 

       

      Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

      Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

      Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

      You will then receive a confirmation email that will have a ticket number. 

       

      Send me your ticket number here.

      • Himanshu Patil's avatar
        Himanshu Patil
        Explorer | Level 3
        2 years ago

        Hello Nancy! Nancy 

        I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

        I have logged ticket as you instructed Ticket no #22896796.

        Kindly help me with this issue.

         

        Himanshu 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!