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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

Hello Nancy! Nancy 

I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

I have logged ticket as you instructed Ticket no #22896796.

Kindly help me with this issue.

 

Himanshu 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for  the ticket ID Himanshu Patil 

 

I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add. 

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