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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

Hello Nancy! Nancy 

I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

I have logged ticket as you instructed Ticket no #22896796.

Kindly help me with this issue.

 

Himanshu 

mairiclaire76's avatar
mairiclaire76
Explorer | Level 3
2 years ago
Hi just wondering if u managed to get access to ur account at all.
I am having the exact same problem
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mairiclaire76 - sorry to jump in here, but have you reached out to our support team using these steps for further assistance perhaps? 

     

    If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

  • Jimi14's avatar
    Jimi14
    Explorer | Level 3
    2 years ago
    Hi yes they was able to help me
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Glad to hear that Jimi14 

       

      Let us know if anything else comes up! 

      • Jimi14's avatar
        Jimi14
        Explorer | Level 3
        2 years ago
        Yea , just waiting for confirmation about other accounts
  • Himanshu Patil's avatar
    Himanshu Patil
    Explorer | Level 3
    2 years ago

    Hello

    Still no solution.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Himanshu Patil, I see that there's an update on your ticket from a member of our team; make sure to check it out!

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