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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

selbysworld's avatar
selbysworld
Explorer | Level 3
2 years ago

2FA. It's an old email that is closed. Can you assist?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi selbysworld, with 2FA you'd need a mobile device capable of receiving text messages or running a compatible mobile authenticator app.

 

You wouldn't be able to receive the code using the email address of the account, therefore it's safe to assume you're referring to the one-time code. 

 

Can I send an email to your Community-linked email address, in order for us to have a closer look into this? 

  • selbysworld's avatar
    selbysworld
    Explorer | Level 3
    2 years ago

    Yes please - appreciated

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi selbysworld! Please check this email address, and reply back to my message.

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