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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

1115shy's avatar
1115shy
Explorer | Level 3
2 years ago

I know my email and password but do not have access to the email anymore as it was a school email and has been deactivated so I cannot reactivate it. 

When logging in it asks for a 6 digit code which I cannot receive due to not having access to the email. Does anyone know a way to log in without the code or how to get the code somewhere else?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, 1115shy. 

 

Can I send you an email to the address associated with your Community profile here, to see if there's something we can do?

  • 1115shy's avatar
    1115shy
    Explorer | Level 3
    2 years ago

    This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]

     

    [personal info removed per the Dropbox Community Guidelines]

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey 1115shy, since this is the only way we can communicate, we can send you an email there and then we'll go through the process for the actual account that you need to access. Is that okay?

      • 1115shy's avatar
        1115shy
        Explorer | Level 3
        2 years ago

        Yes that is fine!

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