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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, 1115shy. 

 

Can I send you an email to the address associated with your Community profile here, to see if there's something we can do?

1115shy's avatar
1115shy
Explorer | Level 3
2 years ago

This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]

 

[personal info removed per the Dropbox Community Guidelines]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey 1115shy, since this is the only way we can communicate, we can send you an email there and then we'll go through the process for the actual account that you need to access. Is that okay?

    • 1115shy's avatar
      1115shy
      Explorer | Level 3
      2 years ago

      Yes that is fine!

    • abueljebain's avatar
      abueljebain
      Explorer | Level 3
      2 years ago

      You want to send me an email to an address that I can not access? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        1115shy, I’ve logged a ticket for you! Please check it, and reply back to me. 

         

        abueljebain, can you access the email address shown here? This is the only email address we can contact you to from the Community.

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