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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

macnutz's avatar
macnutz
New member | Level 2
1 year ago

Hi Nancy, thank you very much for your response.  I am just trying to work through your message to see how I can generate a ticket number.  I am currently logged onto a new Dropbox account I opened yesterday so that I can contact someone because I cannot get into the other one!!!  The code I am referring to is the one straight after you enter the email address and password.  It sends a code to the email address on your account, and I cannot access it.   All I need is for the email to be changed internally and I should? be back to normal? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

macnutz, after you’ve managed to log into your old Dropbox account, you’d need to update the email address indeed to make sure this doesn’t happen again. 

 

As for your ticket, can you tell me where you’re having difficulty exactly? Did you open another browser where you’re not logged into any Dropbox account to submit it?

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