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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Jan_Jorgen​! Does my suggestion here help? 

If not, please log a ticket with our support team directly: 

Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.

Go to this page, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

Please send me your ticket number here.

Jan_Jorgen's avatar
Jan_Jorgen
Explorer | Level 3
1 year ago

Hi Nancy
Finally I'm picking up this issue with my Drop Box account again. Here is the ticket number I got from support yesterday: 23480121. 
Can you help me further?
Kindly, Jörgen

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Jan_Jorgen, thanks for the nudge and the ticket number here.

     

    I have passed your comments along to the team that will handle your case and raised the priority of your ticket, so a member of our team will be replying to you the soonest possible.

     

    Thanks!

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