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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Jan_Jorgen's avatar
Jan_Jorgen
Explorer | Level 3
1 year ago

Hi Nancy
Finally I'm picking up this issue with my Drop Box account again. Here is the ticket number I got from support yesterday: 23480121. 
Can you help me further?
Kindly, Jörgen

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Jan_Jorgen, thanks for the nudge and the ticket number here.

 

I have passed your comments along to the team that will handle your case and raised the priority of your ticket, so a member of our team will be replying to you the soonest possible.

 

Thanks!

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