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Keyonkk
3 years agoHelpful | Level 5
I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
- 1 year ago
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
maher1982
Super User
1 year agoHi, sorry to tell you this, but based on my information, Dropbox deletes accounts after 12 months of inactivity. I hope I'm mistaken.
Rich
Super User II
1 year agoAnd even if the account isn't deleted, which it likely is at this point, without access to the email address to receive the one-time security code, you likely wouldn't be able to gain access to the account.
Your only option would be to see if Dropbox Support can help you. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
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