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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago
Benf wrote:

Sorry this wouldn't help. I know my password, but unable to log in because I can't receive two-step verification code due to deactivated email.

Then you need to follow the help article and contact support while not logged in - even here. Use www.dropbox.com/support. Note, however, it may not be possible to regain access. 

Benf's avatar
Benf
New member | Level 2
1 year ago

TOO bad. However, I have an old computer with WIN7 that has Dropbox logged in, all files I saved to Public folder dated to 2018 now. Does dropbox sync automatically? I can't imagine that I haven't store any files after 2018.

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