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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
TOO bad. However, I have an old computer with WIN 7 that has a dropbox APP logged in, all files I saved in Public folder dated at 2018. Does Dropbox sync automatically when I open the APP? Thank you.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Benf - thanks for joining the discussion here.
The Dropbox desktop app syncs the files within your Dropbox folder as long as it's running normally on your computer(s).
Let us know if you have any follow up questions.
I don't know whether the Dropbox desktop APP run normally on my old Sony Vaio computer. I haven't turn on it for years. if its OK, then that means I haven't saved any files after 2018? By the way, I can't find log off option on the old computer.
- Walter
You can check any file activity on your account to make sure about this in your events page.
As for logging out from your old computer, you can follow these steps or if you don't have access to it remove it directly from your Security page.
I hope this helps Benf
NO. I think I lost files after 2018 as DB only sync across three devices on my basic plan.
