I can't access my email in order to get the 6-digit security code. What can I do?

Thank you! The ticket numbers are: #22111241 and #22111245

Awesome, thank you NicoleK1!

I can see that an agent has just responded back to your second ticket number. Hold tight and an agent will be with you soon, in regards to the first ticket too. 

Thank you!

Hi Megan,

Thank you for the update! I have received one of the replies (to ticket #22111245) and have just responded. I will keep watch for a response on the second ticket. Hopefully, this can get resolved soon. I appreciate your help.

Nicole

Hi Megan,

I have been able to get the one account sorted, but have been waiting for the reset password link to be sent for the second. Is there anyway to expedite? Note, I responded to the ticket to verify the email address at 8:30am EST.

Thank you!

Nicole

Hi NicoleK1, I've given a nudge to the agent working on your case. 

Hang tight, and we should get things back on track for you soon. 

Thank you, Megan - this is greatly appreciated! I will continue to monitor.

Hello, I am 24 years old living in Korea. I posted my picture on the dropbox at least 10 years ago. There is something important left in my memory. I really want to check the pictures again. The email address I registered in my ID has been deleted before and cannot be restored again. When I logged in to the dropbox, the authentication number was sent to the same address as my ID, but I can't check the email. What should I do?

Hi hyeontaekim, welcome to our Community! 

You mentioned that you need to connect to an older account, but you don't receive the security email, since you don't have access to the email address. 

Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old Dropbox account of yours?

I'd also suggest that you reach out to your email provider, to see if they can re-create that email for you.

Keep me posted! 

I have 2 dropbox accounts – one is strictly personal and the other is used for not for profit work.

I have two main devices – a laptop and a large desktop computer that I access these accounts on. I have been having a lot of trouble with Dropbox not syncing properly (and I think there were some issues with Dropbox not working properly with Macs) and more recently not being able to access one or the other on either device which means I can only use the desktop app for one account and have to sign in on the browser to dropbox.com to download any files from the other account. I’m sure I used to be able to switch accounts. However, now I can’t even access one of the accounts via the browser on the desktop computer. Dropbox says it is sending me a 6 digit number and after multiple repeats of this, I still haven’t received any 6 digit. I have gone through various processes as outlined in other community threads such as checking spam, adding no-reply@dropbox.com etc. I am sending this on the laptop as I can’t use this dropbox account on the desktop or it’s browser. I thought it might be to do with devices linked but I couldn't find any options to do this and I am now locked out.

I feel like I'm going around and around in circles trying all the troubleshooting and getting nowhere fast.

Hi TeeSki, welcome to our Community! 

If I understand this correctly, you still have access to the email address linked on both of your Dropbox accounts, right?

Provided that's the case, can I reach out via email, in order for us to have a closer look into this?

Let me know!