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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
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- Hi
No its so long time ago ca 2016
I tried several times to send Dropbox an email but i gave up because its all so confusing .
I have to click here and there and do this and that.
But nothing has worked.
Until now i decided to ask here .
Thank you for your help.
I hope i can get my pictures back. - Rich
Super User II
Bylgja wrote:
No its so long time ago ca 2016If you haven't used your account since 2016 and you weren't on a paid plan, the account likely no longer exists. If an account sits idle for more than a year it's deleted due to inactivity. Once deleted, there's no way to recover the account or the files that it contained.
- Hi
So my pictures are somewhere over the rainbow ?
Just puff gone! - No they didn't but ok i have to accept this
Thank you for your help.
Have a good weekend 😊 It's great to see Dropbox staff like you providing support to users. I understand the frustration of not being able to access your email to retrieve a 6-digit code. It can be a real roadblock.
Hello, unfortunately I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.
My files are still in Dropbox and I really need them - So how can I get them? Please help me, thank you!- Rich
erika-c wrote:
I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.
Unfortunately, if you're being sent a one-time security code and you no longer have access to the email registered with Dropbox, there's no way to access the account without having another device already signed in to the account to receive the code.
Your best option is to contact your mail provider and see if they can restore your email account so you can receive the one-time security code.
I THINK THAT IN THE LATEST UPDATE, SOME OFF MY FILES WHER LOST; MY DROP BOX IS IN AND OLD E MAIL, QHICH I DONT HAVE ACCESS ANY MORE, SO I CANT GET INTO MY ACC TO SEE WHAT HAPPEN, NEED TO CHANCGE MY E MAIL FOR THE NEW ONE...
