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Forum Discussion

Paridhika Kayal's avatar
Paridhika Kayal
New member | Level 2
2 months ago

I do not have access to my email and I am getting passcode on that email when I sign in.

I know the password. Is there some way that I can sign in without the security code that I am getting on my old email?
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Paridhika Kayal, welcome to our Community!

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Thanks a bunch! 

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