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nikksaab's avatar
nikksaab
Explorer | Level 4
2 years ago
Solved

I don't receive the 6-digit code to enter my Dropbox account.

Hi Dropbox! Please help međŸ™đŸœI can’t login to my account Dropbox. I do not receive a 6-digit code to my email address.Help me please.It’s urgent!!!Thanks a lot
account access
emails
security
  • Walter's avatar
    Walter
    2 years ago

    Sure thing nikksaab - you've got :envelope: 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nikksaab! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

nikksaab's avatar
nikksaab
Explorer | Level 4
2 years ago
Hi Nancy! Yes,I did it. I don't understand what the reason is(( Why can’t I get the code
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, may we reach out via email to have a further look internally at this point nikksaab?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community.

    • nikksaab's avatar
      nikksaab
      Explorer | Level 4
      2 years ago
      Yes, of course.If possible, please contact me at the email address provided here
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sure thing nikksaab - you've got :envelope: 

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