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a120869's avatar
a120869
New member | Level 1
10 months ago

I entered a wrong date of birth and my account got blocked. How can I restore it?

ho inserito per errore una data di nascita sbagliata (2020) e hanno bloccato l'account. come faccio a recuperare?

 

account access
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3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey a120869 - sorry to hear you're having issues with this.

    Would it be OK if we sent you an email to have a further look internally with account specific information?

    Let me know and we'll reach out via the email address that's linked to your profile here, on our Community.

    Thanks!

    ---

    Ciao a120869, mi dispiace che tu stia riscontrando problemi con questo.

    Ti andrebbe bene se ti inviassimo un'e-mail per dare un'occhiata internamente con informazioni specifiche sull'account?

    Fammelo sapere e ti contatteremo tramite l'indirizzo e-mail collegato al tuo profilo qui, nella nostra Community.

    Grazie!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    No worries a120869 - I just followed up via email so please have a look at your inbox and we'll take it from there.

    ---
    Nessun problema a120869 - Ti ho appena contattato via email, quindi controlla la tua posta in arrivo e da lì ci occuperemo del resto.

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