Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
I got an email that I don't meet the age requirement to use Dropbox. How can I solve this?
I was actually just trying to update my account and pay via my department’s card, and that process has apparently resulted in my account being flagged as “too young” to hold an account. I am 40 years old.
I am now being told that everything I have saved will be deleted within 48 hours. At the same time, resolving this issue seems to require contacting you, which itself may take up to 48 hours (since the payment has not yet gone through).
Is there any quicker way to resolve this issue and prevent the deletion of my data?
Thank you for your help.
Dropbox Plan from BAsic to Family,
Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
(Phone, tablet, work laptop)
5 Replies
Dear Nancy,
that's really great, many thanks! /Rasmus
- Nancy
Dropbox Community Moderator
Hi from me too, RasmusBernander! I just wanted to let you know that I was able to find your ticket in our system and I’ve left an internal note on your behalf.
Our support team will look into this as soon as possible.
Ah, thanks for asking, yes I have!
I'm only worried that they wont respond until I'm thrown out...
- Rich
Super User II
... my account being flagged as “too young” to hold an account. I am 40 years old.
Have you reached out to Support at the provided link in the email? Their the only people that will have the required access to your account details to help resolve this issue.
