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User1237's avatar
User1237
Helpful | Level 5
2 years ago
Solved

I had a Dropbox account linked with my previous job email, that I need to recover.

I had a Dropbox account linked with my previous job email. I have left the job and so can’t access the Dropbox now. How can I get access to it as I had a lot of personal stuff saved in it. 
account access
  • Mark's avatar
    Mark
    2 years ago

    If it was a personal email it is certainly gone - they are wiped after 12 months almost to the day. Warning emails about this start about 90 days before deletion 😞 

User1237's avatar
User1237
Helpful | Level 5
2 years ago

That’s what I am worried…Anyway to confirm it? If by chance it is still there..

Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey User1237, the next step for this to work would be for us to switch to email, in order for you to send us a response back from the email address in question.

 

However, I can definitely tell you, that if we're talking about an inactive account, it's most definitely deleted, unless it was part of a Business team. 

  • User1237's avatar
    User1237
    Helpful | Level 5
    2 years ago

    Thanks for your reply. I am not sure what it means..do I send you the email address on this chat or can I send that to you privately..? 
    You mentioned about a business team..I was in a job which was a big organisation..so would that count as a business email? 
    thanks in advance for your help. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      A Business Team would be one that an organisation set up, created and managed on your behalf and paid fees for that. If that was the case the only people who can help are the business. Dropbox support wont be able to restore anything.

       

      However, after 3.5years it'll be gone - 7 days is the limit for deleted accounts on business teams. -

      • User1237's avatar
        User1237
        Helpful | Level 5
        2 years ago

        Thank you Mark for your explanation. I think it would be a personal one, as I had taken it up with the office email. But it makes no difference I guess. Looks like it’s all gone. 

         

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