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gjdarr1954's avatar
gjdarr1954
Explorer | Level 4
1 year ago
Solved

I have restored my email account - how can I have my files restored to my Dropbox?

I have restored my email account and need to have my files restored to my account so I can access them.      I have been unsuccessfull.   
account access
security
  • Jay's avatar
    Jay
    1 year ago

    Hi gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

gjdarr1954's avatar
gjdarr1954
Explorer | Level 4
1 year ago

I have been paying 1999 per month on auto pay for the files to be kept.    

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
gjdarr1954 wrote:

I have been paying 1999 per month on auto pay for the files to be kept.    

You need to provide more information before anyone will know how best to help you.

 

What was the original issue? Were you unable to sign in to your account because you lost the email, and now you have the email back? Have you tried signing in to the account now that you have your email back? If so, what happens? etc.

  • gjdarr1954's avatar
    gjdarr1954
    Explorer | Level 4
    1 year ago

    Original issue, unable to log into account because me email address has been hacked.

    Now my files are all missing with decades of information

     

     

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