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Sashahelp's avatar
Sashahelp
Explorer | Level 4
3 years ago
Solved

I joined a Business team, and now I can't access my own Dropbox account.

Can anyone help me?  I have had an existing dropbox account for years.  I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my busi...
account access
Onboarding
Team member
  • Megan's avatar
    Megan
    3 years ago

    Hi Sashahelp, let's jump right into this! 

     

    Based on all the info you've shared with me, it sounds like you joined a Business team with your existing Dropbox account, and now you'd like to change that. 

     

    In order for that to happen, and for your account to revert back to an individual one, you'd need to ask the Team admin, to remove you from the team and convert your account into an individual one. 

     

    Once that's done, you can ask them to invite you to said team, using a different email of yours. 

     

    If you have any questions, let me know! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi babakvakili, exactly! 

 

Nothing will happen to your files, you just won't be able to add new edits, or content to the account. 

ginnyw's avatar
ginnyw
New member | Level 2
2 years ago

This exact thing happened to me. Were you able to uncouple the accounts successfully?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ginnyw - sorry to hear about this.

     

    Have you tried following Megan's suggestion to contact your team's admin and ask them to convert your account back to an individual one? 

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