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my2ndaccount's avatar
my2ndaccount
New member | Level 1
12 months ago

I lost access to 2FA and none of the help resources are helping.

Lost access to 2FA with new computers and phones over the years so I cannot sign in and install dropbox on my new computer.  You know what's frustrating? I have to sign into my dropbox account to p...
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my2ndaccount's avatar
my2ndaccount
New member | Level 1
12 months ago

Well I also never told them to log me out of my account either! 

Note if you are a free user you need to go to that page while NOT logged in, even to here and you'll get an option to ask for help for logging in. Its probably easiest to use an Incognito Window. 

Thanks! I had to make a free account (this one) to access the forums or help because I can't log into my account that I'm having trouble with because I can't login to log in to post to the community -- vicious cycle lol. 

 

Anyway, thanks for your help, I'll keep contacting the support until we find some way in. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey my2ndaccount, I was able to locate your ticket number and it seems you've already been contacted by one of our specialized agents.

    Thanks for your patience, and hang tight as they try to get to the bottom of this, and help you as much as possible. Thanks!

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