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NM5's avatar
NM5
New member | Level 2
3 years ago
Solved

I received a strange email. How do I file a report to dropbox?

Dropbox has no proper means to send an email to complain or file a report. I received an email from no-reply@em-s.dropbox.com. The subject was "Please don't ignore: Your setup isn't complete". I know...
account access
security
  • Jay's avatar
    Jay
    3 years ago

    Hi NM5, thanks for bringing this to our attention.

     

    This is a valid email from Dropbox, since it comes from an official domain.

     

    Most likely, the email was sent to your account in error, so you can safely ignore it.

     

    If you have any further queries, feel free to message back.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey paspao - thanks for your feedback on this.

 

I've logged it in our system and you can let us know if you have anything to add.

 

Have a lovely week ahead!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago

Just to bring awareness to it, saying something like this is scary/confusing as well (emphasis mine).

 

This is a valid email from Dropbox, since it comes from an official domain.

It's extremely easy to spoof an email address/domain. To say that an email is valid just because it appears to be from a valid email address could, at best, give a false sense of security, and at worst, cause someone to click and enter credentials on something they shouldn't.

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