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I received an email that my team is locked - how can I save my files?
Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been usin...
I have the same issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i canât âdisbandâ it. How do i prevent my files from being deleted?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorDwrajee, can you send me a screenshot of what you see here?
Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?
If not, then Iâd suggest waiting for our support teamâs reply directly in your ticket, since they have account visibility that we donât here on the forum (Iâve also left them an internal note on your behalf).
