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Borec191's avatar
Borec191
New member | Level 2
2 years ago

I received an email that my team is locked - how can I save my files?

Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been usin...
dropbox business
Team admin
Dwrajee's avatar
Dwrajee
New member | Level 2
2 years ago

I have the same issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i can’t ‘disband’ it. How do i prevent my files from being deleted?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Dwrajee, can you send me a screenshot of what you see here? 

 

Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?

 

If not, then I’d suggest waiting for our support team’s reply directly in your ticket, since they have account visibility that we don’t here on the forum (I’ve also left them an internal note on your behalf).

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