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kim2012's avatar
kim2012
New member | Level 1
12 months ago

I was trying to cancel my plan and I accidentally deleted my account. Can it be restored?

I am currently unable to cancel my plan and am in the payment phase. (Payment has not been made because there is no money in the account.) However, while trying various methods to cancel, I accidenta...
account access
Create or delete account
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Welcome to our Community, kim2012.

If you deleted your Dropbox account with these steps, I’m afraid there’s no way it can be recovered. 

However, if you previously had the desktop app installed, you can double check your local Dropbox folder as your files/folders may still be there.

Let me know if this is what happened or if you tried something else.

  • kim2012's avatar
    kim2012
    New member | Level 1
    12 months ago

    Hello, I need help!

    1. I tried to cancel my plan, but I couldn't, so I received a payment text message.
    2. However, I can't make the payment because there is no money in my account.
    3. So, while trying to cancel, I accidentally deleted my account! ..
    4. I want to cancel my plan and cancel the payment or restore the account that the plan was applied to. The deleted account is the same as my current email.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      12 months ago
      kim2012 wrote:

      So, while trying to cancel, I accidentally deleted my account!

      Just to be clear, you're no longer able to sign in to the account, correct?

      If the account is truly deleted then you wouldn't be able to sign in to it, and there were be nothing to cancel anymore. Also, unfortunately, once an account has been deleted it can no longer be restored.

      Try to sign in to the account again to make sure it truly is deleted.

      • kim2012's avatar
        kim2012
        New member | Level 1
        12 months ago

        The account was actually deleted.

        However, I received a text message saying that the payment was made before it was deleted and that the payment was not made because there was no money in the current account.

        I would like to resolve this issue.

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