Forum Discussion

kim2012's avatar
kim2012
New member | Level 1
12 months ago

I was trying to cancel my plan and I accidentally deleted my account. Can it be restored?

I am currently unable to cancel my plan and am in the payment phase. (Payment has not been made because there is no money in the account.) However, while trying various methods to cancel, I accidenta...
account access
Create or delete account
security
kim2012's avatar
kim2012
New member | Level 1
12 months ago

The plan is currently in payment pending status.

I received a text message saying that I will pay the fee of 119.88 USD.

However, I received a text message saying that the payment failed because there was no money in the account.

However, after receiving the payment text message, I deleted the account that I used to pay the plan!

I know that I cannot recover the deleted account, so I want to cancel the payment by canceling this plan!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey kim2012, let me also jump in here!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

  • kim2012's avatar
    kim2012
    New member | Level 1
    12 months ago

    .

  • kim2012's avatar
    kim2012
    New member | Level 1
    12 months ago

    Megan, thank you for helping me solve my problem!

    When I go to the support page, I get two options: chatbot or community, and ask the community.

    I don't understand what you mean by sending me a ticket number reference.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago

    You need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums. If you're signed in to any account then you won't see the correct options. This is why it's best to use an Incognito or private browsing session, to ensure that you're not signed in.

     

    One you submit a request you'll receive a ticket number in your email. Reply here with that number.

  • kim2012's avatar
    kim2012
    New member | Level 1
    12 months ago

    Thank you for your help.

    Here is the ticket number that came to my email.

    Ticket #24667198

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the ticket number kim2012!

    I was able to locate your ticket number, and an agent will be with you as soon as possible. Hang tight, and thanks for your patience! 😀

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!