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kim2012's avatar
kim2012
New member | Level 1
12 months ago

I was trying to cancel my plan and I accidentally deleted my account. Can it be restored?

I am currently unable to cancel my plan and am in the payment phase. (Payment has not been made because there is no money in the account.) However, while trying various methods to cancel, I accidentally deleted my account. Is there a way to recover my account or cancel the payment?

account access
Create or delete account
security

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  • kim2012's avatar
    kim2012
    New member | Level 1
    12 months ago

    Thank you for your help.

    Here is the ticket number that came to my email.

    Ticket #24667198

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the ticket number kim2012!

    I was able to locate your ticket number, and an agent will be with you as soon as possible. Hang tight, and thanks for your patience! 😀

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