I'm being asked for a verification code every time I try to update my obsolete email address.

Hi everyone,

I'm hoping someone can help me with a frustrating issue I've been dealing with for three months.

The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation:

• I'm still logged into Dropbox on one computer through the desktop app
• When I try to change my email address in Account Settings, Dropbox sends a confirmation email to the old Gmail address (which no longer exists)
• Without being able to confirm the email change, I can't install Dropbox on my other computers since they require login with the old email address
• I've contacted Dropbox support multiple times over the past three months, but they keep directing me to the same Settings page that doesn't work in my situation

What I Need: A way to change my account email address without needing to access the deleted Gmail account for verification.

What I've Tried:

• Following the standard email change process (doesn't work due to deleted email)
• Multiple support tickets (no resolution)
• Various troubleshooting steps suggested by support

Has anyone else encountered this issue? Is there a way to get Dropbox support to manually change the email address after identity verification through other means?

Any help or suggestions would be greatly appreciated!

Thanks in advance.

AND any response to this will go to my old email! So please respond to [removed per Community Guidelines]

 

I guess I'll check in here in a couple of days.