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Abdullaziz S.'s avatar
Abdullaziz S.
New member | Level 1
9 years ago

I'm having trouble receiving the security code from my phone

i format my phone without taking backup code and now iam trying to login to my dropbox account and asking for the security code over my number for like 4 days and i didn't get any thing
security
Richard P.'s avatar
Richard P.
Icon for Super User alumni rankSuper User alumni
9 years ago

If you open a support ticket at www.dropbox.com/support they might be able to send out the SMS via a different method, which might resolve your issue, but if it does not, then Dropbox will not recover the account for you.

Tickets take on average 3 business days, and you can check on them at http://dropbox.zendesk.com/

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