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Shiversnyc's avatar
Shiversnyc
Explorer | Level 4
1 month ago

I'm locked out of my account both on Desktop and Mobile and 2 factor authorization won't work

Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Have mobile but now ...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi Shiversnyc, thanks for bringing this to our attention.

From the information you've provided, including the ticket ID, it seems that the support were unable to assist you in regaining access to your Dropbox account.

Unfortunately, as the support team has stated that it wouldn't be possible, we wouldn't be able to provide you with a different answer. We're sorry we can't be more helpful on this matter.

However, the support team would be able to assist with cancelling the subscription for that account to ensure that you won't be charged any longer. I'd recommend replying to them via the ticket and asking them about this.

If you have any further queries, feel free to message back.

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