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crchapin's avatar
crchapin
Explorer | Level 3
2 years ago

I'm not receiving the 6 digit code

I have a work account and a personal account. I want to share a folder in my work account with my personal account, but I never receive the confirmation email no matter how many times I try. The addr...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi crchapin, thanks for bringing this to our attention.

 

Are you using a public email provider, or a private or business domain for your email address?

 

This will help me to assist further!

  • crchapin's avatar
    crchapin
    Explorer | Level 3
    2 years ago

    I'm using an email account hosted under a personal domain. (The email for the work account is hosted under my organization's domain. The Web host for both is Hostgator in case that makes a difference. Both domains are on shared servers.)

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi crchapin, can I send you an email, in order for us to have a closer look into this? 

      • crchapin's avatar
        crchapin
        Explorer | Level 3
        2 years ago

        May I give it to you in a less public way?

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