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welski's avatar
welski
New member | Level 2
9 months ago

I'm not receiving the one-time security code on my email

I have login on my account but its asking me a one time code now - I input my username and password and it says one time code is sent to my email. But I am not getting any code, I've tried and waited...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi there, welski, sorry to hear that.

Have you also checked your spam folder in case the email ended up there?

If not, try to see if you can bypass the process by resetting your password.

Let me know how it goes.

  • welski's avatar
    welski
    New member | Level 2
    9 months ago

    I tried it and waiting for 10 minutes but I still not receiving the one time code

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the update, welski.

      In that case, I would suggest that you reach out to our support team directly; they should be able to help you get to the bottom of this faster.

      To do that, open a private browsing/incognito window and while you're not signed in to your Dropbox account, go to this page.

      Fill out the form, submit it and let us know when you have your ticket number.

      • welski's avatar
        welski
        New member | Level 2
        9 months ago

        I already submitted a ticket.
        This is my ticket# 24928494

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