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welski's avatar
welski
New member | Level 2
9 months ago

I'm not receiving the one-time security code on my email

I have login on my account but its asking me a one time code now - I input my username and password and it says one time code is sent to my email. But I am not getting any code, I've tried and waited...
account access
welski's avatar
welski
New member | Level 2
9 months ago

I tried it and waiting for 10 minutes but I still not receiving the one time code

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update, welski.

In that case, I would suggest that you reach out to our support team directly; they should be able to help you get to the bottom of this faster.

To do that, open a private browsing/incognito window and while you're not signed in to your Dropbox account, go to this page.

Fill out the form, submit it and let us know when you have your ticket number.

  • welski's avatar
    welski
    New member | Level 2
    9 months ago

    I already submitted a ticket.
    This is my ticket# 24928494

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey welski! It looks like you were signed in to your Dropbox account while submitting the ticket, as it has ended up in an unmonitored queue. 

      Can you please give this one more try via an incognito window, while you’re NOT logged in to ANY Dropbox account? Please send me the new ticket number you’ll receive after that or let me know, if you face any issues along the way.

      • welski's avatar
        welski
        New member | Level 2
        9 months ago

        Hello, I tried it again in incognito mode.
        This is my new ticket number: Ticket #24928886

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