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welski's avatar
welski
New member | Level 2
9 months ago

I'm not receiving the one-time security code on my email

I have login on my account but its asking me a one time code now - I input my username and password and it says one time code is sent to my email. But I am not getting any code, I've tried and waited...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update, welski.

In that case, I would suggest that you reach out to our support team directly; they should be able to help you get to the bottom of this faster.

To do that, open a private browsing/incognito window and while you're not signed in to your Dropbox account, go to this page.

Fill out the form, submit it and let us know when you have your ticket number.

welski's avatar
welski
New member | Level 2
9 months ago

I already submitted a ticket.
This is my ticket# 24928494

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey welski! It looks like you were signed in to your Dropbox account while submitting the ticket, as it has ended up in an unmonitored queue. 

    Can you please give this one more try via an incognito window, while you’re NOT logged in to ANY Dropbox account? Please send me the new ticket number you’ll receive after that or let me know, if you face any issues along the way.

    • welski's avatar
      welski
      New member | Level 2
      9 months ago

      Hello, I tried it again in incognito mode.
      This is my new ticket number: Ticket #24928886

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey welski! Are you sure you weren’t signed in to Dropbox this time? I can see the ticket has been directed to the same queue as before. 

        In any case, I can go ahead and log a ticket for you instead. Can I reach you to the email address you’ve linked to your Community profile here?

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