Forum Discussion

Cla11's avatar
Cla11
New member | Level 2
2 years ago

I'm not receiving the security code to my email, so I can't enter my Dropbox account

Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropb...
account access
security
Cla11's avatar
Cla11
New member | Level 2
2 years ago

Hello, I entered the right password to my Dropbox account, I also can still access my Yahoo account. But Dropbox never send me the security code, so I can't login to my Dropbox account (It's been ages since last I login to my Dropbox account, so I get why they need the security code. But the problem is the security code isn't received in my Yahoo mail).
I've tried your instruction to "forgot" my password, but still Dropbox doesn't send me the instruction for forgotten password 😞
What I think is that Dropbox can't send email to Yahoo mail?
Please help, thankyou

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, Cla11, I hope you're doing well!

 

Would it be okay if I sent you an email, in order for us to have a closer look into this, please? 

 

Let me know more! 

  • Exar888's avatar
    Exar888
    Explorer | Level 3
    2 years ago
    Hello @Megan, im also experiencing the same problem.
    I can access my yahoo mail, and i know ny dropbox password, but i cant login since dropbox asked for code in my email.
    The code never come in to my yahoo email.
    I have added noreply@dropbox as contact and i also have checked that there is no blocked email.

    Please help, i have important docs in the dropbox.


    Thank you.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Exar888, I hope you're doing well!

       

      Can I send you an email, in order for us to have a closer look into this? 

       

      Let me know more, and we'll take it from there!

      • Exar888's avatar
        Exar888
        Explorer | Level 3
        2 years ago

        Of course. 
        Look forward to hear from you. 

        The email is removed

        Regards, 
        Indra

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