Forum Discussion

Cla11's avatar
Cla11
New member | Level 2
2 years ago

I'm not receiving the security code to my email, so I can't enter my Dropbox account

Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropb...
account access
security
Exar888's avatar
Exar888
Explorer | Level 3
2 years ago
Hello @Megan, im also experiencing the same problem.
I can access my yahoo mail, and i know ny dropbox password, but i cant login since dropbox asked for code in my email.
The code never come in to my yahoo email.
I have added noreply@dropbox as contact and i also have checked that there is no blocked email.

Please help, i have important docs in the dropbox.


Thank you.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Exar888, I hope you're doing well!

 

Can I send you an email, in order for us to have a closer look into this? 

 

Let me know more, and we'll take it from there!

  • Exar888's avatar
    Exar888
    Explorer | Level 3
    2 years ago

    Of course. 
    Look forward to hear from you. 

    The email is removed

    Regards, 
    Indra

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Exar888, I just sent you an email! 

       

      Check your inbox, and I'll see you there. 

       

      Oh! and one more thing to keep in mind: I used your Community-linked email address, not the one you attached on your response.

       

      For security reasons, this is the email address we can use to reach out to you. 

       

      Thanks! 

  • beneboto's avatar
    beneboto
    Explorer | Level 3
    2 years ago

    hi meagan, im still having trouble on the security code dropbox sent to yahoo mail we still dont get any. Is there a solution to it?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey beneboto!

       

      I just checked, and it seems that our previous ticket was closed due to inactivity, since I didn't receive a response from you.

       

      Can you try to contact Dropbox Support directly for this?

       

      You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

       

      Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

       

      Let me know more! 

      • Dtst's avatar
        Dtst
        New member | Level 1
        2 years ago

        hi Megan! I have the same problem I cant login to my Dropbox. I tried to e-mail support but didnt recieve anything. Can you help me out?

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