Forum Discussion

Cla11's avatar
Cla11
New member | Level 2
2 years ago

I'm not receiving the security code to my email, so I can't enter my Dropbox account

Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropb...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Exar888, I hope you're doing well!

 

Can I send you an email, in order for us to have a closer look into this? 

 

Let me know more, and we'll take it from there!

Exar888's avatar
Exar888
Explorer | Level 3
2 years ago

Of course. 
Look forward to hear from you. 

The email is removed

Regards, 
Indra

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Exar888, I just sent you an email! 

     

    Check your inbox, and I'll see you there. 

     

    Oh! and one more thing to keep in mind: I used your Community-linked email address, not the one you attached on your response.

     

    For security reasons, this is the email address we can use to reach out to you. 

     

    Thanks! 

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