Forum Discussion

Cla11's avatar
Cla11
New member | Level 2
2 years ago

I'm not receiving the security code to my email, so I can't enter my Dropbox account

Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropb...
account access
security
beneboto's avatar
beneboto
Explorer | Level 3
2 years ago

hi meagan, im still having trouble on the security code dropbox sent to yahoo mail we still dont get any. Is there a solution to it?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey beneboto!

 

I just checked, and it seems that our previous ticket was closed due to inactivity, since I didn't receive a response from you.

 

Can you try to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • Dtst's avatar
    Dtst
    New member | Level 1
    2 years ago

    hi Megan! I have the same problem I cant login to my Dropbox. I tried to e-mail support but didnt recieve anything. Can you help me out?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dtst, hope you don’t mind if I jump in. Have you looked into your email’s spam folder and there’s nothing there? 

    Have you also double checked to make sure you have no other devices currently linked to your Dropbox account? If you do, you can look into the Notifications section for the one-time code.

    Another thing you can try is to reset your Dropbox password from this page. Are you able to access your account after that?

About Security and Permissions

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