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WiggJ's avatar
WiggJ
Explorer | Level 3
1 month ago

I'm not receiving the security code while setting up my Dropbox iOS app.

I have Basic Dropbox on my Mac and used it for multiple years. I'm trying to set up IOS Dropbox on my iPhone 16, but not receiving security code. I've looked in my email main and spam folders and no ...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Welcome to our Community, WiggJ, and happy new year!

By security code, are you referring to the one-time 6-digit code or are you referring to our 2-factor authentication feature?

Can you add no-reply@dropbox.com to your email contacts and try to sign in again to see if it helps?

Keep me posted on the results and we'll go from there.

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