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WiggJ's avatar
WiggJ
Explorer | Level 3
1 month ago

I'm not receiving the security code while setting up my Dropbox iOS app.

I have Basic Dropbox on my Mac and used it for multiple years. I'm trying to set up IOS Dropbox on my iPhone 16, but not receiving security code. I've looked in my email main and spam folders and no ...
account access
security
WiggJ's avatar
WiggJ
Explorer | Level 3
1 month ago

The heading on the screen on the IOS Dropbox App is labeled  "Security Code".  The area that you input the code is labeled "6-digit Code" 

Adding no-reply@dropbox.com to my email contacts made no difference. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey WiggJ!

    If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

    And if it's still not arriving, try to see if you can bypass the process, by resetting your password. Of course I can always reach out via email, in order for us to have a closer look into this. Just let me know, and I'll go ahead and open a ticket on my end for you.

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