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WiggJ's avatar
WiggJ
Explorer | Level 3
1 month ago

I'm not receiving the security code while setting up my Dropbox iOS app.

I have Basic Dropbox on my Mac and used it for multiple years. I'm trying to set up IOS Dropbox on my iPhone 16, but not receiving security code. I've looked in my email main and spam folders and no ...
account access
security
WiggJ's avatar
WiggJ
Explorer | Level 3
1 month ago

As I said earlier there was nothing in junk/spam either. I do not have an emergency backup code as I did not "turn on" 2-factor authentication"  

I clicked on "Having trouble signing in?" then  selected "Single sign-on" and I received the message that it is not set up for this account. 

I selected "Forgot password", confirmed the email address and clicked "send".  I received a popup that said a recovery email was sent.  But I haven't received that either.  I tried that twice and there is no email in the main or junk/spam mailbox. 

I AM receiving emails from Dropbox Community. 

Please provide more direction.  Thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey WiggJ! If you check the inbox of your email address, you should be seeing a new message from me. Please reply to it, and we’ll investigate this further.

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