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wadson87's avatar
wadson87
New member | Level 2
2 years ago
Solved

"Invalid current password" msg on change password page even though I've just logged in with that pw

I can log in to my account fine, but when I go to change password it says "Invalid current password" in red

It's definitely correct, I have just logged in with the same password, and I've tried multiple times.

Why is this basic functionality not working?

account access
Dropbox Passwords
security
  • Jay's avatar
    Jay
    2 years ago

    Hi wadson87, thanks for bringing this to our attention.

     

    Could you try resetting the password directly without logging in by using this link?

     

    Let me know how it goes!

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi wadson87, thanks for bringing this to our attention.

     

    Could you try resetting the password directly without logging in by using this link?

     

    Let me know how it goes!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Aquadive Engrg Pte Ltd - could you provide some additional information about the issue you're facing as it's not quite clear to me? 

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