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Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
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We too received emails from this email (no-reply@em-s.dropbox.com) telling one of our employees that Dropbox has stopped syncing because our Dropbox was full. The email address this was sent to is NOT a Dropbox user. That was my first sign that the email was SPAM.
Salutations. I just got an email from no-reply AT em-s.dropbox.com asking to finish setting up my account (which is years old) so that files can finish downloading (not expecting anything). Is this spam? Thank you in advance, Brendan.
- Megan
Dropbox Community Moderator
Hi DoctorRodrigo, I hope you're doing well!
Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here.
Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore?
Keep me posted!
- My husband received exactly the same message on the same date. We’ve never heard of R & J Palmer. I think it’s a scam.
- Hannah
Hey Rowancorner, sorry to hear about this.
If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com.
The team will know what to do about it, if it's fraudulent or a scam.
Most of the things you can do with Dropbox online happen on www.dropbox.com. www.dropbox.com is the only domain where Dropbox will ever ask for private information like the email address and password for your Dropbox account. Be wary of any other domains that look like Dropbox that ask you for your Dropbox email or password.
Official email from Dropbox
If you receive a communication that looks like it’s from Dropbox but doesn’t come from one of the domains listed, please be careful as it may contain malware or be a phishing attempt.
- All email from employees, support staff, and some service-related email (such as email verification, password reset confirmations, and Dropbox research study invitations) are sent from docsend.com, dropbox.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropbox.zendesk.com
- All Dropbox business related email originates from dropbox.com or dropboxpartners.com
- All promotional and tip emails originate from docsend.com, dropboxmail.com, em-s.dropbox.com, em.dropbox.com, or dropboxteam.com
OK, we know that Dropbox <no-reply@em-s.dropbox.com> is a valid email address, but that doesn't mean that it isn't a scam email since email addresses can be spoofed.
I've received spam/scam email from legit accounts, including my email account that I didn't send.
You need to check any links in the email to see if they're legit. Also the content/context is important.
In my case I received an email this morning from the above address stating "Your files are nearly ready to be uploaded". I uploaded some files last week and confirmed they were uploaded successfully, so I'm leery about this message.
Perhaps Dropbox needs to review it process to revise if these type of messages should in fact be sent.
- I received the same email with only 23% of 2TB used.
